Frequently Asked Questions

For more information, you may refer to our terms and conditions.

Is there a minimum number of orders to purchase?

• No minimum, you can order 1 pc only (except for acrylic keychains)

How to order?

• Please check out our how to order guide

Where can we find the order form?

• Please check out our order form page

How to fill up the order section of the order form?

• Please check out our order format guide 

What are your modes of payment?

• With no additional charge:
  • BDO / BPI / Metrobank / GCash
• With additional charge: 
  • Paypal (5% of the total bill + Php 15)

Do you give discounts?

• Yes, please check our terms and conditions for discounts

How can we track our shipment?

• Please check out our track shipment page

For Metro Manila, we use Blitz Delivery or LBC Express
For Provincial packages, we only use LBC Express.

Where can we find a summary of your products? 

• A summary of our products, in different materials (acrylic, metal, cardstock, case, time capsule etc.) can be seen in our products page

Can we send our own design for acrylic or metal pendants?

• Yes, please send the draft of your design and indicate the estimated size in inches.

How long before we receive the item?
Production + Shipment days

• Production for acrylic: 2-5 business days
• Production for cardstock & case: 2-3 business days
• Production for time capsule: 1-3 business days (depending on availability)
• Production for metal: 10-20 business days (depending on pending orders)

• Shipment via Blitz Delivery or LBC: 1-3 business days 

We are not liable for any loss / delays / problems of the shipment once we send out the orders)
Do you give sponsorship? (i.e. celebrities, bloggers, etc)

• Yes, please contact us at info@personalized-accessories.com

If you have more questions and concerns, please feel free to contact us. Thanks!